zooby® lovey | Jordan Giraffe

If you choose FREE or the first class mail option, once your items are in the mail, the package is no longer the responsibility of Three Little Tots. We will not replace lost or stolen packages. If you purchased the priority or priority express shipping option, your package did come standard with insurance and we will file a claim.

For international orders, the buyer acknowledges responsibility for any import or customs fees and/or taxes.

What is your turn-around time?

Most orders received will be processed the next business day. Overnight orders, second day orders, orders requesting Saturday delivery or any special shipping requests should be placed before 10am CST. Unfortunately, due to Harrison's chemo treatments on Monday's, for your order to go out on a Monday it would need to be placed by 10pm CST on Sunday. If you need a package by a certain time call us and we will do what we can to accommodate. 

 

Can I combine orders?

Due to the increase in volume we are not able to combine orders at this time.

What is your return policy?

Most items can be returned or exchanged. Return's will be subjected to inspection and the amount refunded will be based on the quality of the return. If you received the wrong/damaged item you have 24hrs upon receiving the item to email Sales@tags4tots.com.
For sanitary reasons, paci clips and car seat covers can not be returned. 
Return shipping is paid by the customer.

My Amazon order was wrong

If you purchase an item off of Amazon it is fulfilled by Amazon. Due to their large warehouses they sometime make mistakes. Please contact Amazon with your order number and they will be able to assist you. Unfortunately, we can not do anything with Amazon orders.

What are the duties and custom fees?

International shipments are subject to Goods and Services Tax and applicable  Sales Tax, which are levied once a shipment reaches their country. In addition there are brokerage fees and custom clearance charges which are imposed by the carrier. These charges are the responsibility of the recipient. Tags 4 Tots has no control over these charges and cannot predict what they might be. Contact the local office of the carrier to determine these charges. 

How long will my order take to ship?

How do I file a claim with USPS?

To file a claim with USPS go to https://www.usps.com/help/claims.htm and click on the domestic tab to file a claim within the United States or the international tab for orders outside of the United States. Then follow the directions as stated.

 

What if my package is returned to Three Little Tots?

If your package is returned to Three Little Tots,  you will receive a refund of the SUBTOTAL of your order.  To reship, additional postage will need to be purchased. That listing can be found by clicking here.